Service Writer
Deer Park, NY Deer Park, NY Full-time Full-time From $60,000 a year From $60,000 a year 16 hours ago 16 hours ago 16 hours ago About JESCO:
JESCO, a leading John Deere, Wirtgen Group, Ditch Witch and Topcon dealer in New York, New Jersey, Maryland, Delaware, Virginia, and New England region.
Family-owned and operated for more than 50 years, we are hiring to grow our award-winning company of over 350 employees.
Why JESCO:
Two things that haven't changed are our commitment to the customers and communities we serve.
Let us show you what makes us the Down to Earth Equipment People.
We offer comprehensive benefits packages, career development paths, state of the art tools and equipment as well as a great working environment.
Start your career as a valued member of the JESCO team.
Service Writer Function:
Responsible for providing administrative assistance in coordination with other service department personnel and in accordance with the established guidelines of the company.
Responsibilities Receive and handle all incoming calls; customer, internal, and manufacturers' representatives, and determine what calls should have messages taken, and what calls are passed through to service manager Close internal sales work orders, submit PDI check lists, and match warranty credit memos to invoices Process payroll for service department, including billing time cards for field service Create and process all service department purchase orders.
Follow purchase order until manager's approval Handle service department vendors not directly billed on work orders, such as office supplies, generators, waste stream, tooling purchases, and shop supplies.
Assume responsibility of cashier:
responsible for processing all C.
O.
D.
Payments, including checks and credit cards Maintain service department records, including work orders, filing or archiving, DOT records, personnel jackets, PM contracts and the like.
Warranty process:
Run monthly reports and notify rental manager of expiration status.
Notify customer through certified letters of warranty status Prepare and process extended warranty, including all paperwork, electronic submission, and payment Planned maintenance:
process paperwork and invoicing for PM maintenance plans for both one-time and repetitive billings.
Assist service manager in maintaining manufacturers' Product Improvement Programs with regard to customer contract, scheduling, locations unknown, and SIS processes Maintain all service department correspondence under the direction of Product Support Manager and both Service Managers Individuals must comply with all safety requirements and be able to lift and move up to 70 lbs.
Make yourself available for overtime, understanding that the equipment repair business may call for it from time to time Actively communicates, assists and reports to both field and shop service managers Continually report to the product support manager any problems encountered with customer satisfaction, employee relations, or product performances Perform other related duties as assigned.
Skills Oral Communication Written Communication Technical Communication Reading Computer Literacy Customer Relations Diplomacy Professionalism Math Aptitude Organization Planning Time Management Education/Training/Licenses Associate's Degree or Equivalent.
Valid Driver's License - Must meet underwriting requirements.
Experience Prior service management and/or customer service experience helpful.
Benefits Medical, Dental & Vision Insurance 401K Plan
Match Paid time off Short/Long Term Disability Growth opportunities American Funds/College America 529 Savings Plan (college savings plan) EAP (Employee Assistance Program) - includes three (3) free counseling sessions Paid Training Family owned and operated Long term job security Health and wellness Paid Holidays Discounts on products Above average industry pay Job Type:
Full-time Pay:
From $60,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance Day range:
Monday to Friday Shift:
10 hour shift Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
JESCO, a leading John Deere, Wirtgen Group, Ditch Witch and Topcon dealer in New York, New Jersey, Maryland, Delaware, Virginia, and New England region.
Family-owned and operated for more than 50 years, we are hiring to grow our award-winning company of over 350 employees.
Why JESCO:
Two things that haven't changed are our commitment to the customers and communities we serve.
Let us show you what makes us the Down to Earth Equipment People.
We offer comprehensive benefits packages, career development paths, state of the art tools and equipment as well as a great working environment.
Start your career as a valued member of the JESCO team.
Service Writer Function:
Responsible for providing administrative assistance in coordination with other service department personnel and in accordance with the established guidelines of the company.
Responsibilities Receive and handle all incoming calls; customer, internal, and manufacturers' representatives, and determine what calls should have messages taken, and what calls are passed through to service manager Close internal sales work orders, submit PDI check lists, and match warranty credit memos to invoices Process payroll for service department, including billing time cards for field service Create and process all service department purchase orders.
Follow purchase order until manager's approval Handle service department vendors not directly billed on work orders, such as office supplies, generators, waste stream, tooling purchases, and shop supplies.
Assume responsibility of cashier:
responsible for processing all C.
O.
D.
Payments, including checks and credit cards Maintain service department records, including work orders, filing or archiving, DOT records, personnel jackets, PM contracts and the like.
Warranty process:
Run monthly reports and notify rental manager of expiration status.
Notify customer through certified letters of warranty status Prepare and process extended warranty, including all paperwork, electronic submission, and payment Planned maintenance:
process paperwork and invoicing for PM maintenance plans for both one-time and repetitive billings.
Assist service manager in maintaining manufacturers' Product Improvement Programs with regard to customer contract, scheduling, locations unknown, and SIS processes Maintain all service department correspondence under the direction of Product Support Manager and both Service Managers Individuals must comply with all safety requirements and be able to lift and move up to 70 lbs.
Make yourself available for overtime, understanding that the equipment repair business may call for it from time to time Actively communicates, assists and reports to both field and shop service managers Continually report to the product support manager any problems encountered with customer satisfaction, employee relations, or product performances Perform other related duties as assigned.
Skills Oral Communication Written Communication Technical Communication Reading Computer Literacy Customer Relations Diplomacy Professionalism Math Aptitude Organization Planning Time Management Education/Training/Licenses Associate's Degree or Equivalent.
Valid Driver's License - Must meet underwriting requirements.
Experience Prior service management and/or customer service experience helpful.
Benefits Medical, Dental & Vision Insurance 401K Plan
Match Paid time off Short/Long Term Disability Growth opportunities American Funds/College America 529 Savings Plan (college savings plan) EAP (Employee Assistance Program) - includes three (3) free counseling sessions Paid Training Family owned and operated Long term job security Health and wellness Paid Holidays Discounts on products Above average industry pay Job Type:
Full-time Pay:
From $60,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance Day range:
Monday to Friday Shift:
10 hour shift Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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